erms & Policies

Last Updated: 11 August 2026

Welcome to Narsea. By using our website and purchasing our products, you agree to the terms and policies outlined below.

1. Orders

All orders placed through our website are subject to product availability and payment confirmation.

Once your order has been successfully placed, you will receive an order confirmation. Please ensure that your delivery details are correct before completing your purchase.

Narsea is not responsible for delays or delivery problems caused by incorrect information provided by the customer.

2. Products & Sizing

We aim to display our products as accurately as possible. However, colours may appear slightly different depending on your device or screen.

Please carefully check the available sizes, measurements and product information before placing an order.

3. Shipping & Delivery

Orders are generally processed and delivered within 3–7 business days, depending on the destination and courier.

Delivery times may occasionally be affected by circumstances outside of Narsea's control, including courier delays, public holidays, severe weather or other unforeseen circumstances.

Once your order has been handed to the courier, tracking information may be provided where available.

4. Returns & Exchanges

We want you to receive your order in good condition.

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at:

narseacomms@gmail.com

Please include your order number, photographs of the item and a description of the issue.

Items may be eligible for replacement where the issue is confirmed to have resulted from Narsea's handling or fulfilment of the order.

Any return, replacement or refund rights required by applicable South African consumer law will remain unaffected by this policy.

5. Damaged Items

Customers should inspect their order when it arrives.

If an item arrives damaged or defective, please contact us before attempting to repair, alter or modify the product.

We may request photographs or other information to assess the issue.

6. Payments

All payments must be successfully completed before an order can be processed.

Narsea reserves the right to cancel or place an order on hold where payment cannot be verified.

7. Pricing

Prices displayed on our website are subject to change without prior notice.

The price charged for your order will be the price displayed at the time your purchase is successfully completed, subject to any obvious pricing errors.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at narseacomms@gmail.com.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.

9. Website Use

You agree not to misuse our website, attempt to interfere with its operation, or use our content, branding, images or designs without permission.

All Narsea branding, logos, graphics, photographs and original website content remain the property of Narsea or their respective owners.

10. Privacy

We respect your privacy and only collect information necessary to process orders, provide customer support and operate our website.

Personal information should not be shared with third parties except where necessary to fulfil services such as payment processing, order fulfilment or delivery, or where required by law.

11. Changes to These Policies

Narsea may update these Terms & Policies from time to time.

Any changes will be posted on this page, and the updated version will apply from the date stated above.

12. Contact Us

For questions regarding orders, returns, products, shipping or these policies, contact us at:

Narsea Customer Support
narseacomms@gmail.com